EP. 62: How Much Should Insurers Trust AI Chatbots?

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In this episode of The Insuring Cyber Podcast, William Bennett, partner at Saxe Doernberger & Vita, discusses the benefits and risks of using generative AI chatbots in insurance. While the insurance industry’s use of these tools is still in its early stages, he sees potential opportunities for chatbots to assist with not only customer service, but drafting policy language and helping insurers reach a consensus on clear language. However, he cautions that insurers will need to weigh the risks as well as the benefits and ask themselves how much they can trust a technology that is still so new to them. Check out the conversation!

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