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Rick Poulin, who leads the Business Insurance Workers Compensation product team at Travelers Insurance, and David Chimiel, senior vice president, and the national director of claims for global insurance brokerage HUB International, shared their views on how the pandemic changed the workers’ comp environment in a recent webinar on InsuranceJournal.tv. The pandemic forced underwriters and their retail broker partners to rethink new exposures and the compensability of those risks, as well as take a deeper dive into what it means to be a risk management partner for their insureds today.